FAQ's

West End Services has been established since 2000, prior to that we have over ten years experience in property maintenance services and renovations.

Yes we have £2,000,000 public liability insurance, details are available on request.

The cost of the window repairs depends on several factors, for example the size of the windows, the level of service, the current state of the woodwork/window parts etc. Our surveyor will visit your property and provide you with a detailed no obligation best advice report and quotation. This will take between 20 minutes to an hour.

Yes always, and free advice. We will never offer to do unnecessary work or talk you into paying for work which is inappropriate. If there is a cheaper option or the work is best done by another type of tradesman we will always advise you accordingly. We rely mainly on word-of-mouth advertising from our satisfied customers.

All prices are fully inclusive of materials and labour and your quotation is broken down into clear sections.

Most of the longer work we do is booked in advance. We can sometimes fit in smaller jobs at short notice, or on a Saturday, if there is a space. We will try to come out for surveys/quotations within a week from receiving your enquiry.

The work itself will take approximately one day for each full window being renovated, smaller repairs will take less time.

Our office hours are 8 am - 6 pm weekdays. We usually work Monday to Friday 9 am - 4 pm on site, with quotes/repairs scheduled for around 5 pm, but sometimes we work early evenings and Saturdays if requested.

For renovations which include draught-proofing and simplex opening systems we ask for a deposit as these materials are made to measure in advance. A receipt will be issued.

No, as long as we have access. You would need to be there at the start and at the end of the job. All our staff are Disclosure Scotland checked and we can key hold for your property if required.

The latest guidelines issued by Glasgow City Council state that permission is not required for upgrading work to windows where the original design and character of the window is being maintained, even in a conservation area (for listed and unlisted buildings). Only if you are replacing the entire window and frame planning permission is required. Permission is also required to replace historic or original decorative/stained glass. When we survey your windows we will be able to advise you if any permission is required.

There will be some dust and disruption as building work is being undertaken but all our tradesmen are clean and tidy and will fully cover all surfaces with dust sheets which are freshly laundered prior to each job. We pride ourselves on our tidy approach and will always clean your windows at the end of the work - inside and out - and vacuum the carpets etc.

We usually cover the west and north areas of Glasgow at present, but do hope to extend this to cover other areas of the city in the near future.

We recommend that sash windows are painted at least every 5 years to maintain their appearance and keep on top of any maintenance that is required. If you window is very exposed to the prevailing weather this is especially vital. If you window has a more sheltered exposure you may be able to get away with painting it every 7 or so years.

Period and character houses hold their prices better than modern ones, in today's market keeping up maintenance in a professional way and retaining authentic features in the original design is the way to maximise value.